Voice desk · online
Call or chat with the Facility Helpdesk assistant. It understands the issue, opens a ticket and keeps you updated until it's done.
No hold music. Usually answers in under 5 seconds.
Ready when you are.
Press the button and tell the assistant what's happening, where it is, and when you first noticed it.
I'm listening.
Your microphone is used only while the call is active.
How it works
01Describe the issue
Explain the problem in your own words, in any language.
02A ticket is opened
The assistant captures the details and files it with the right category and priority.
03Follow it to done
Track every update under My requests until it's resolved.
24/7 reporting
Report an issue whenever you notice it.
Your addresses, saved
Keep several addresses on file; the assistant asks which one a request is for.
One place for every ticket
Calls and chats end up in the same list, with comments and status.