/* --- src/facility-v2.css ---
   Shared design system for every Facility Helpdesk page (facility-v2.html,
   facility-v2-chat.html, facility-v2-my-requests.html, facility-v2-profile.html,
   contact.html). "Control-room" look: cool slate/indigo surfaces, ONE hot
   coral accent, flat 1px-bordered panels, small radii, and a dark top bar +
   dark voice stage. Shares its tokens with the CRM admin UI.

   Functional contract this file must not break: app.js (bundle.js) looks up
   #startButton/#endButton/#connectionStatus/#orbLabel/#categoryIcon/
   #speakingStatus by id and .avatar by class, and writes the
   --fm-accent/--fm-accent-dark/--fm-accent-rgb custom properties + the
   fm-category-icon/fm-icon-* class names directly onto these elements - all
   of those names are kept byte-for-byte so the existing bundle keeps working
   unmodified. */

* {
    box-sizing: border-box;
}

:root {
    /* Surfaces / ink */
    --fv-bg: #F3F5FB;
    --fv-surface: #FFFFFF;
    --fv-surface-2: #EBEEF8;
    --fv-ink: #0E1330;
    --fv-ink-muted: #5E6684;
    --fv-border: #DDE2F0;

    /* Brand */
    --fv-primary: #4338CA;
    --fv-primary-hover: #3730A3;
    --fv-primary-soft: #E7E9FF;
    --fv-on-primary: #FFFFFF;
    --fv-accent: #FF6B4A;
    --fv-accent-soft: #FFE9E3;

    /* Status */
    --fv-success: #12B76A;
    --fv-warning: #F5A524;
    --fv-danger: #E5484D;
    --fv-danger-soft: rgba(229, 72, 77, 0.1);
    --fv-success-soft: rgba(18, 183, 106, 0.12);
    --fv-warning-soft: rgba(245, 165, 36, 0.16);

    /* Dark surfaces (top bar + voice stage) */
    --fv-dark: #0B1020;
    --fv-dark-ink: #C9CFEA;
    --fv-dark-active: #1B2250;
    --fv-dark-border: #232B55;

    /* Shape */
    --fv-radius: 8px;
    --fv-radius-card: 10px;
    --fv-radius-pill: 999px;
    --fv-shell-max: 1200px;

    /* Type */
    --fv-font-head: 'Space Grotesk', 'Segoe UI', system-ui, -apple-system, sans-serif;
    --fv-font-body: 'Plus Jakarta Sans', 'Segoe UI', system-ui, -apple-system, Helvetica, Arial, sans-serif;
    --fv-font-mono: 'JetBrains Mono', ui-monospace, 'SFMono-Regular', Menlo, Consolas, monospace;
}

.fv-portal {
    margin: 0;
    min-height: 100vh;
    background: var(--fv-bg);
    color: var(--fv-ink);
    font-family: var(--fv-font-body);
    -webkit-font-smoothing: antialiased;
    /* Default accent (coral) shown until a live category guess overrides it -
       see applyCategoryTheme()/resetCategoryTheme() in app.js. */
    --fm-accent: #FF6B4A;
    --fm-accent-dark: #E0502F;
    --fm-accent-rgb: 255, 107, 74;
}

.fv-portal h1,
.fv-portal h2,
.fv-portal h3 {
    font-family: var(--fv-font-head);
    letter-spacing: -0.02em;
}

.fv-portal a {
    color: inherit;
    text-decoration: none;
}

.fv-portal :focus-visible {
    outline: 2px solid var(--fv-primary);
    outline-offset: 2px;
}

.sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

.fv-shell {
    width: min(100% - 32px, var(--fv-shell-max));
    margin-inline: auto;
}

.fv-mono {
    font-family: var(--fv-font-mono);
}

/* Small mono kicker used above headings ("// VOICE DESK") */
.fv-eyebrow {
    margin: 0;
    font-family: var(--fv-font-mono);
    font-size: 12px;
    font-weight: 500;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--fv-ink-muted);
}

/* --- Top bar (dark, full-bleed) ---
   Markup (identical on every page):
   <header class="fv-topbar"><div class="fv-shell fv-topbar-inner">
     <a class="fv-brand">[svg.fv-logo]<span>Facility Helpdesk</span></a>
     <nav class="fv-nav">…</nav><div class="fm-header-right"></div>
   </div></header> */

.fv-topbar {
    background: var(--fv-dark);
    color: var(--fv-dark-ink);
    border-bottom: 1px solid var(--fv-dark-border);
}

.fv-topbar-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
    padding: 12px 0;
    min-height: 64px;
}

.fv-brand {
    display: flex;
    align-items: center;
    gap: 10px;
    font-family: var(--fv-font-head);
    font-weight: 700;
    font-size: 17px;
    letter-spacing: -0.01em;
    color: #FFFFFF;
}

.fv-logo {
    width: 32px;
    height: 32px;
    flex: none;
    display: block;
}

.fv-nav {
    display: flex;
    align-items: center;
    gap: 4px;
}

.fv-nav-link {
    padding: 8px 14px;
    border-radius: var(--fv-radius);
    font-size: 14px;
    font-weight: 500;
    color: var(--fv-dark-ink);
    transition: background 0.15s ease, color 0.15s ease;
}

.fv-nav-link:hover {
    color: #FFFFFF;
    background: rgba(255, 255, 255, 0.06);
}

.fv-nav-link.is-active {
    background: var(--fv-dark-active);
    color: #FFFFFF;
}

.fm-header-right {
    display: flex;
    align-items: center;
    gap: 10px;
}

.fv-portal .fv-user-chip {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 26px;
    height: 26px;
    border-radius: 6px;
    background: var(--fv-accent);
    color: #FFFFFF;
    font-family: var(--fv-font-mono);
    font-size: 11px;
    font-weight: 700;
}

.fv-portal .fm-user-chevron.fv-user-chevron-icon {
    display: inline-flex;
}

.fv-portal .fm-user-chevron.fv-user-chevron-icon svg {
    width: 15px;
    height: 15px;
}

@media (max-width: 720px) {
    .fv-topbar-inner {
        justify-content: space-between;
    }

    .fv-nav {
        order: 3;
        width: 100%;
        overflow-x: auto;
    }
}

/* --- Buttons --- */

.fv-portal .btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    border: 1px solid transparent;
    border-radius: var(--fv-radius);
    font-family: inherit;
    font-size: 14.5px;
    font-weight: 600;
    cursor: pointer;
    padding: 12px 20px;
    transition: background 0.15s ease, border-color 0.15s ease, transform 0.1s ease;
}

.fv-portal .btn:active:not(:disabled) {
    transform: translateY(1px);
}

.fv-portal .btn svg {
    width: 18px;
    height: 18px;
    flex: none;
}

.fv-portal .btn:disabled {
    cursor: not-allowed;
    opacity: 0.5;
}

.fv-portal .btn-primary {
    background: var(--fv-primary);
    color: var(--fv-on-primary);
}

.fv-portal .btn-primary:hover:not(:disabled) {
    background: var(--fv-primary-hover);
}

/* Coral call-to-action (voice stage) */
.fv-portal .btn-accent {
    background: var(--fv-accent);
    color: #FFFFFF;
}

.fv-portal .btn-accent:hover:not(:disabled) {
    background: #F2552F;
}

.fv-portal .btn-secondary {
    background: var(--fv-surface);
    color: var(--fv-ink);
    border-color: var(--fv-border);
}

.fv-portal .btn-secondary:hover:not(:disabled) {
    border-color: var(--fv-primary);
    background: var(--fv-primary-soft);
}

.fv-portal .btn-outline {
    background: transparent;
    color: var(--fv-ink);
    border-color: var(--fv-border);
}

.fv-portal .btn-outline:hover:not(:disabled) {
    border-color: var(--fv-primary);
    color: var(--fv-primary);
}

.fv-portal .btn-danger {
    background: var(--fv-danger-soft);
    color: var(--fv-danger);
    border-color: rgba(229, 72, 77, 0.3);
}

.fv-portal .btn-danger:hover:not(:disabled) {
    background: var(--fv-danger);
    color: #FFFFFF;
}

/* Ghost button for dark surfaces (voice stage) */
.fv-portal .btn-glass {
    background: transparent;
    color: var(--fv-dark-ink);
    border-color: var(--fv-dark-border);
}

.fv-portal .btn-glass:hover:not(:disabled) {
    background: var(--fv-dark-active);
    color: #FFFFFF;
}

/* --- Status badge (idle / connecting / live) - voice stage --- */

.fv-portal .status-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-family: var(--fv-font-mono);
    font-size: 11.5px;
    font-weight: 500;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    padding: 6px 12px;
    border-radius: var(--fv-radius-pill);
    color: var(--fv-dark-ink);
    background: var(--fv-dark-active);
    border: 1px solid var(--fv-dark-border);
}

.fv-portal .status-badge::before {
    content: '';
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: currentColor;
}

.fv-portal .status-badge.is-connecting {
    color: var(--fv-warning);
    border-color: rgba(245, 165, 36, 0.45);
    background: rgba(245, 165, 36, 0.1);
}

.fv-portal .status-badge.is-connecting::before {
    animation: fvBlink 1s ease-in-out infinite;
}

.fv-portal .status-badge.is-live {
    color: var(--fm-accent);
    border-color: rgba(var(--fm-accent-rgb), 0.5);
    background: rgba(var(--fm-accent-rgb), 0.12);
}

.fv-portal .status-badge.is-live::before {
    animation: fvBlink 1.4s ease-in-out infinite;
}

@keyframes fvBlink {

    0%,
    100% {
        opacity: 1;
    }

    50% {
        opacity: 0.25;
    }
}

/* --- Voice orb / avatar (coral-ringed mic button) --- */

.fv-orb {
    position: relative;
    flex: none;
    width: 220px;
    height: 220px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.fv-orb-ring {
    position: absolute;
    width: 200px;
    height: 200px;
    border-radius: 50%;
    border: 1px solid rgba(var(--fm-accent-rgb), 0.55);
    animation: fvPulseRing 3.2s ease-out infinite;
}

.fv-orb-ring--2 {
    border-color: rgba(var(--fm-accent-rgb), 0.3);
    animation-delay: 1.6s;
}

@keyframes fvPulseRing {
    0% {
        transform: scale(0.9);
        opacity: 0.6;
    }

    70%,
    100% {
        transform: scale(1.18);
        opacity: 0;
    }
}

.fv-portal .avatar {
    position: relative;
    width: 168px;
    height: 168px;
    border-radius: 50%;
    background: radial-gradient(circle at 50% 30%, rgba(var(--fm-accent-rgb), 0.22), var(--fv-dark-active) 70%);
    border: 3px solid var(--fm-accent);
    box-shadow: 0 0 0 6px rgba(var(--fm-accent-rgb), 0.12), 0 0 60px rgba(var(--fm-accent-rgb), 0.22);
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 12px;
    animation: fvBreathe 4.5s ease-in-out infinite;
    transition: box-shadow 0.4s ease, border-color 0.4s ease;
}

.fv-portal .avatar.speaking-mode {
    box-shadow: 0 0 0 10px rgba(var(--fm-accent-rgb), 0.2), 0 0 90px rgba(var(--fm-accent-rgb), 0.4);
}

@keyframes fvBreathe {

    0%,
    100% {
        transform: scale(1);
    }

    50% {
        transform: scale(1.03);
    }
}

.fv-orb-label {
    font-family: var(--fv-font-mono);
    font-size: 11px;
    font-weight: 500;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    color: var(--fv-dark-ink);
    text-align: center;
    line-height: 1.5;
}

.fm-category-icon {
    width: 40px;
    height: 40px;
    color: var(--fm-accent);
    opacity: 1;
    transform: scale(1);
    transition: color 0.4s ease, width 0.3s ease, height 0.3s ease, opacity 0.3s ease, transform 0.3s ease, margin 0.3s ease;
}

.fm-category-icon:empty {
    width: 0;
    height: 0;
    margin: 0;
    opacity: 0;
    transform: scale(0.4);
}

.fm-category-icon svg {
    width: 100%;
    height: 100%;
    display: block;
}

.fm-icon-drip {
    animation: fvIconDrip 1.6s ease-in-out infinite;
}

@keyframes fvIconDrip {

    0%,
    100% {
        transform: translateY(0);
        opacity: 1;
    }

    50% {
        transform: translateY(5px);
        opacity: 0.7;
    }
}

.fm-icon-flicker {
    animation: fvIconFlicker 1.1s steps(1, end) infinite;
}

@keyframes fvIconFlicker {

    0%,
    19%,
    21%,
    54%,
    56%,
    100% {
        opacity: 1;
    }

    20%,
    55% {
        opacity: 0.3;
    }
}

.fm-icon-spin {
    animation: fvIconSpin 3.5s linear infinite;
}

@keyframes fvIconSpin {
    from {
        transform: rotate(0deg);
    }

    to {
        transform: rotate(360deg);
    }
}

.fm-icon-sway {
    animation: fvIconSway 2.4s ease-in-out infinite;
    transform-origin: 50% 85%;
}

@keyframes fvIconSway {

    0%,
    100% {
        transform: rotate(-9deg);
    }

    50% {
        transform: rotate(9deg);
    }
}

.fm-icon-shake {
    animation: fvIconShake 0.5s ease-in-out infinite;
}

@keyframes fvIconShake {

    0%,
    100% {
        transform: translateX(0) rotate(0deg);
    }

    25% {
        transform: translateX(-2px) rotate(-6deg);
    }

    75% {
        transform: translateX(2px) rotate(6deg);
    }
}

.fm-icon-pulse {
    animation: fvIconPulse 1.8s ease-in-out infinite;
}

@keyframes fvIconPulse {

    0%,
    100% {
        transform: scale(1);
        opacity: 0.85;
    }

    50% {
        transform: scale(1.12);
        opacity: 1;
    }
}

@media (prefers-reduced-motion: reduce) {

    .fv-orb-ring,
    .fv-portal .avatar,
    .fm-icon-drip,
    .fm-icon-flicker,
    .fm-icon-spin,
    .fm-icon-sway,
    .fm-icon-shake,
    .fm-icon-pulse {
        animation: none;
    }
}

/* --- Address pagination dots (see FVAddressCycle.renderDots() in
   facility-v2-header.js) - one dot per saved address; hidden entirely
   (.is-visible not added) for an account with zero/one address. Default
   look suits a dark surface; light pages override --fv-dot-* locally. --- */

.fv-dots {
    display: none;
    align-items: center;
    gap: 6px;
    padding: 5px 8px;
    border-radius: var(--fv-radius-pill);
    background: var(--fv-dark-active);
    --fv-dot: rgba(201, 207, 234, 0.4);
    --fv-dot-hover: rgba(201, 207, 234, 0.75);
    --fv-dot-active: var(--fv-accent);
}

.fv-dots.is-visible {
    display: flex;
}

.fv-page-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    border: none;
    padding: 0;
    background: var(--fv-dot);
    cursor: pointer;
    transition: background 0.2s ease, transform 0.2s ease;
}

.fv-page-dot:hover {
    background: var(--fv-dot-hover);
}

.fv-page-dot.is-active {
    background: var(--fv-dot-active);
    transform: scale(1.3);
}

/* --- Generic panels --- */

.fv-card {
    border-radius: var(--fv-radius-card);
    border: 1px solid var(--fv-border);
    background: var(--fv-surface);
    padding: 24px;
}

.fv-card-dark {
    border-radius: var(--fv-radius-card);
    border: 1px solid var(--fv-dark-border);
    background: var(--fv-dark);
    color: var(--fv-dark-ink);
    padding: 24px;
}

/* --- Badges (statuses: new / in progress / done; unknown => muted) --- */

.fv-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 3px 10px;
    border-radius: var(--fv-radius-pill);
    font-family: var(--fv-font-mono);
    font-size: 11.5px;
    font-weight: 500;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    background: var(--fv-surface-2);
    color: var(--fv-ink-muted);
    border: 1px solid var(--fv-border);
}

.fv-badge--new {
    background: var(--fv-accent-soft);
    color: #C2410C;
    border-color: rgba(255, 107, 74, 0.35);
}

.fv-badge--progress {
    background: var(--fv-primary-soft);
    color: var(--fv-primary);
    border-color: rgba(67, 56, 202, 0.3);
}

.fv-badge--done {
    background: var(--fv-success-soft);
    color: #067647;
    border-color: rgba(18, 183, 106, 0.35);
}

/* --- Page heading block (profile / requests style pages) --- */

.fv-back-row {
    padding: 20px 0 0;
}

.fv-back-link {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-size: 14px;
    font-weight: 600;
    color: var(--fv-ink-muted);
}

.fv-back-link:hover {
    color: var(--fv-primary);
}

/* --- Footer --- */

.fv-footer {
    border-top: 1px solid var(--fv-border);
    padding: 22px 0 32px;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    font-size: 13px;
    color: var(--fv-ink-muted);
}

.fv-footer a:hover {
    color: var(--fv-primary);
    text-decoration: underline;
}